CUSTOMER POLICY

Return & Refund Policy

Please read this policy carefully before ordering a personalized printed card from CardsPoint.in.

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POLICY
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Personalized Print

Made specifically for you

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IMPORTANT NOTICE

Personalized printed cards are generally not eligible for return or refund after printing.

Each card is created specifically according to the information submitted by the customer. Once printed, the card cannot normally be returned, reused or resold.

01
Personalized Product Created using your submitted information.
02
Printed to Order Produced specifically for your order.
03
Privacy Protected Personalized cards cannot be resold.
04
Quality Support Production issues can be reviewed.
01
OVERVIEW

Every card is made for one customer.

CardsPoint provides personalized printed products that may contain customer-specific information such as names, photographs, addresses, identification numbers, contact information and other details.

Unlike standard products, these cards are produced according to the information and requirements submitted by each customer. Therefore, personalized printed cards are subject to special return and refund conditions.

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Please check your information carefully.

Review spelling, photographs, numbers and other details before confirming your order.

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BEFORE PRINTING

Check your details before production.

Customers are responsible for ensuring that all information supplied for printing is correct.

✓ Name & Spelling

Check all names and text carefully.

✓ Photograph

Make sure the correct image is uploaded.

✓ Numbers

Verify ID numbers and other numeric details.

✓ Address & Contact

Check address and contact information.

03
AFTER PRINTING

Why can't a printed card normally be returned?

Once production begins, your card becomes a custom-made product containing information specifically provided for you.

01 Details Submitted Your information is provided for personalization.
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02 Production Your personalized card is printed.
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03 Final Product The card is made specifically for you.
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No Normal Return After Printing

Personalized printed cards generally cannot be returned simply because the customer changed their mind or no longer requires the product.

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DAMAGED / INCORRECT PRODUCT

Something went wrong? We'll review it.

Although personalized products are normally non-returnable, genuine production or fulfillment problems may be reviewed.

✓ PRODUCTION ISSUE

Printing Error

If the product was printed incorrectly due to an error during our production process, please contact us.

! CUSTOMER ERROR

Wrong Information

Incorrect information supplied by the customer generally does not qualify for refund or free replacement.

! DELIVERY ISSUE

Shipping Damage

If your package arrives damaged, contact us promptly with photographs of the package and product.

Tip: Please keep photographs or videos of damaged or incorrectly printed products until your issue has been reviewed.
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REFUNDS

When can a refund be considered?

Refunds are generally not available for personalized printed cards once production has started. Genuine production-related problems may be reviewed on a case-by-case basis.

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GENERALLY NOT ELIGIBLE

Change of Mind

You no longer want the personalized card after printing.

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GENERALLY NOT ELIGIBLE

Customer Error

Incorrect name, photograph, number or information submitted by the customer.

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MAY BE REVIEWED

Production Error

A confirmed printing or fulfillment error caused by us may qualify for replacement or another resolution.

06
CANCELLATION

Cancellation depends on production status.

If you need to cancel or modify an order, please contact us as soon as possible.

01
ORDER RECEIVED

Before Production

Cancellation may be possible if production has not started.

02
PRODUCTION STARTED

Being Printed

Cancellation or changes may no longer be possible.

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PRODUCTION COMPLETE

Finished Product

Cancellation, return or refund is generally unavailable except where a genuine issue is established.

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PRIVACY

Your personal information is important to us.

Personalized cards may contain names, photographs, identification numbers, addresses and other personal information.

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PRIVACY-FIRST APPROACH

Personalized cards are not treated as ordinary stock.

Because a returned card may contain personal information, such products cannot normally be reused or resold to another customer.

NEED HELP?

Have an issue with your order?

If your card has a genuine printing problem, arrived damaged, or you believe there is an issue with your order, please contact our support team.

Contact Support →
ORDER SUPPORT CP
Keep your order number ready.

Your order number helps us locate and review your order quickly.

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Please review before ordering.

By placing an order for a personalized printed card, you acknowledge that the product is custom-made according to the information submitted by you.

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